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TABINAVI Terms of Service

Last updated: January 1, 2026

These Terms of Service (the “Terms”) set forth the conditions for use of the cultural experience and tourism platform TABINAVI (the “Service”) operated by NEORIS Inc. (“we,” “us,” or “our”). By using the Service, you agree to these Terms.

Article 1 (Scope)

These Terms apply to all relationships between you and us regarding use of the Service.

Article 2 (Service Content)

The Service provides guided experiential tours and tourism programs centered on Tokyo and surrounding areas, focusing on Japan’s car culture (JDM), local sightseeing, and cultural experiences.

Main elements include, without limitation:

  • Cultural and historical commentary by guides
  • Sightseeing guidance
  • Itinerary planning
  • On-site experience coordination
  • Information about Japan’s car culture

The Service is provided primarily in English for international visitors to Japan. Japanese or other languages are not guaranteed.

Article 3 (Nature of the Service and Transportation)

The Service is a cultural experience and guided sightseeing tour service. It is not a transportation service, taxi, ride-hailing, rental car, or self-drive service.

If movement is included during a tour, it is an incidental and complimentary aid between visit locations and not a separate paid transportation service.

You pay for the cultural experience program as a whole—not for distance, time, route, vehicle type, or point-to-point transport as a standalone purchase.

We do not provide:

  • On-demand pickup/drop-off at arbitrary locations
  • Airport transfers
  • One-way transport only
  • Dispatched rides to designated spots
  • Transport-only services
  • Use focused solely on vehicles
  • Rental cars
  • Self-drive
  • Driving experiences

Visits to Daikoku Parking Area, Tatsumi PA, Shibaura PA, etc. are conducted only as part of cultural experience tours.

For transport-only needs, please use licensed taxis or authorized ride services.

Article 4 (Reservations and Payment)

Reservations are accepted via the website or app booking form. Payment is charged in full at the time of booking.

All displayed prices include tax.

Article 5 (Cancellation Policy)

  • Until 48 hours before tour start: full refund
  • After that time: no refund
  • Cancellation by us due to our circumstances, weather, or force majeure: full refund

Refunds will, in principle, be made to the original payment method.

Article 6 (Prohibited Conduct)

You must not:

  • Violate laws or public order and morals
  • Register false information
  • Interfere with operation of the Service
  • Associate with anti-social forces
  • Use the Service solely for transport/pickup purposes
  • Demand vehicle lending or driver changes
  • Disobey reasonable instructions from guides

Article 7 (Vehicle Images and Advertising)

Vehicle images on our website, social media, or ads (including Skyline, GT-R, and other Japanese cars) are for cultural and educational presentation of Japan’s car culture.

They do not represent vehicle rental, driving experiences, or standalone transport services.

Article 8 (Disclaimer)

We are not liable for changes or cancellations due to natural disasters, traffic congestion, facility closures, event cancellations, government guidance, or other matters beyond our reasonable control.

We may, at our discretion, offer an alternative tour or a full refund.

Article 9 (Personal Information)

Personal information is handled in accordance with our separately published Privacy Policy.

Article 10 (Changes to the Terms)

We may revise these Terms as necessary. The revised Terms take effect when posted on the website.

Article 11 (Governing Law and Jurisdiction)

These Terms are governed by the laws of Japan. The Tokyo District Court shall have exclusive jurisdiction in the first instance for disputes relating to the Service.

Contact

NEORIS Inc.
TABINAVI Operations
info@neoris-tech.com